General FAQs

1. I cannot log in to the messaging service's site (Google Group)

2. I have received a message telling me that my subs has been cancelled

3. Why have I stopped receiving messages from the List?

4. How can I access my Google account?

5. I registered an address with the List, but it doesn't work.

6. How do I change my DepList email address?

7. What is my password?

8. Why has my PayPal subscription been cancelled?

 

1. I CANNOT LOG IN TO THE MESSAGING SERVICE'S SITE

To log in to our messaging service's home page you must create a Google account with your DepList membership address. If your DepList membership address is of the type joebloggs@gmail.com or joebloggs@googlemail.com, you already have a Google account and you should be able to access the DepList Group straightaway.

To create a Google account, enter your DepList subscription email address, and choose a password. Once you've finished registering, you'll receive a verification email. Just click the link in that email to complete the verification process. Creating a Google Account doesn't automatically give you a Gmail address. However, you can sign up for a Gmail address by visiting the Gmail homepage at mail.google.com and clicking the "Sign up for Gmail" link under the sign-in box.

If you have a Gmail (or Googlemail) address but are not using it for your DepList membership address, you will have to create a separate Google account (associated with your DepList membership address) to enable you to log in to the DepList Group's home page. Furthermore, you can only sign in to the Google "system" with one account at a time. If you are already logged in to the Google system via your Gmail account, you would have to sign out and re-sign in with your Groups account to access the DepList Group's home page. We therefore recommend that, if you have, or intend to have, a Gmail (or Googlemail) address, you should ask us to subscribe it to the DepList Group to ensure that you will always have easy access to the Group online. To change your DepList membership address or to add a secondary address, please fill in the special form in the Members' Area.

When you have successfully set up a Google account with your DepList subscription address, you should be able to access the DepList Group. [Back to top of page]

2. I HAVE RECEIVED A MESSAGE TELLING ME THAT MY SUBS HAS BEEN CANCELLED.

See the answer to Question 8 below. [Back to top of page]

3. WHY HAVE I STOPPED RECEIVING MESSAGES FROM THE LIST?

Your ISP may be intercepting DepList messages and putting them in a "spam" folder. Some ISPs routinely filter out messages from Lists, treating them as "bulk mail" or "spam". You may find DepList messages inside your spam folder. Another possibility is that your address is bouncing or has been de-activated at the messaging service's end. Bounces can occur for several reasons. If your ISP is treating messages from DepList as spam, you may need to specifically instruct your ISP to allow messages from DepList.

Some people's addresses are controlled by intermediaries that will not allow messages from Lists or Groups to enter their gateway. This will also result in a bounce and seems to happen mainly with workplace and university addresses. In this case you will probably have no control over the filtering mechanisms. The only solution is to open a free web-based email account (such as Googlemail, Freeserve, Hotmail or Yahoo) for use with DepList. A Googlemail address is ideal, for the reasons stated in (1) above. [Back to top of page]

4. HOW CAN I ACCESS MY GOOGLE ACCOUNT?

By going to Google's account login page. To access the DepList Group, however, you must log in with your DepList subscription address because the Group is a restricted Group, viewable only by Members. If you still can't log in, let us know what you think your registered address is, and we will investigate. [Back to top of page]

5. I REGISTERED AN ADDRESS WITH THE LIST, BUT IT DOESN'T WORK

You probably did not "verify" the address that you wished to register. After you have subscribed an address to our List (or have had your address subscribed to the List by us), you may be asked to authenticate it by sending back a confirmatory message (or clicking on a website link embedded in the message). [Back to top of page]

6. HOW DO I CHANGE MY DEPLIST E-MAIL ADDRESS?

By filling in a change of address form in the Members' Area. [Back to top of page]

7. WHAT IS MY PASSWORD?

Do not confuse the password for your Google account and your password for the Members' Area of the DepList website.

  • Your password for the Members' Area of our site is one that chose when you registered your details. If you can't remember it, you can get it sent to you when you try to log on.[Back to top of page]
  • Your Google password is not known by us and you will have to ask Google to deal with any problems logging in to Google Groups. If you can log in to Google Groups but can't access the DepList Group, please let us know what you think your DepList registered address is, and we will check that it is active.[Back to top of page]

8. WHY HAS MY PAYPAL SUBSCRIPTION BEEN CANCELLED?

Probably because your credit card has expired. If your credit card expires mid-term and you have not updated your PayPal account details before your subscription renewal date, your subscription will be cancelled by PayPal. In this case, do not take out a new subscription until you hear from us, otherwise you will pay more than you have to. We will remind you when your subs is up for renewal and we will not strike you off the List without first giving you the chance to renew your subscription. [More info on subscription payments] [Back to top of page]

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